Further Information for Parents
Lesson Times
Our lesson bookings have been programmed so that there are only 3 children in Beginner LTS, 4 children in each class in LTS levels 1 and 2, up to 5 swimmers in level 3 and 6-8 children in level 4. Please be considerate to other families and only bring your child at their scheduled lesson time.
Please ensure that your child is changed and ready, 5 minutes prior to their lesson. Unfortunately late arrivals will not be able to remain in the pool beyond their normal lesson time, as this will impact upon other children.
Progress
Sometimes when your child is learning a new skill or is being taught differently to previous methods, it may appear that they are ‘going backwards’. Please be assured that this is a normal part of the learning process and it should only be a short time before you should see some noticeable improvement. It is also important that as a parent you don’t try to encourage your child to ‘practice’ every time they jump in the pool. Don’t underestimate the value of play in consolidating some of the skills we teach!
Swimmer’s Progress – Our coaches, teachers and supervisors all continuously monitor a swimmers progress throughout the term. We provide feedback to parents as required, however if you have any questions about your child’s progress, please don’t hesitate to ask. Once a swimmer grasps a new skill we look for them to able to replicate the skill strongly and consistently before advancing.
At any stage during the term we may identify a swimmer who is ready to change levels, and where possible we’ll discuss a move with you. However more often than not, we make changes to swimmers’ levels at the changeover of each term to ensure minimal disruption. We’ve also found that it takes an average swimmer 1-2 terms to move between levels. If you have any questions about your child’s progress please don’t hesitate to discuss it with the office.
Anxiety
Some children find swimming lessons an intimidating experience. Often it is a form of separation anxiety triggered by the new experience. Please trust that we will always act in the best interests of your child.
It is sometimes necessary for parents to hand the child to their teacher and to move away from the immediate vicinity of the pool. Please remain in the complex but do try and avoid eye contact with your child. Bring a book and take a seat within viewing distance but try and give the teacher an opportunity to begin to build a relationship with your child.
We do not force children to participate and are always willing to discuss any concerns that you might have.
Hygiene
There are a number of highly contagious and infectious conditions that parents and caregivers need to be aware of.
Some of the most common are listed below and should your child present with any of these, they will be temporarily excluded from swimming lessons until the condition has passed:
- Vomiting
- Diarrhea
- School Sores
- Conjunctivitis
We also ask that any open wounds be covered with a waterproof dressing. Small cuts and scrapes do not need covering and we discourage the use of bandaids in the water.
Toilets & Change Rooms
Swim Solutions staff cannot be responsible for monitoring children while using toilet and change room facilities. Parents are also asked to ensure that children are appropriately supervised when using the amenities.
Should your child need to use the toilet during a lesson, they will be directed to their parent or guardian, who will be responsible for their supervision at the toilet and for returning the child to the lesson.
Goggles
Unless there is a medical reason, all beginner swimmers will be expected to participate for a small part of each lesson without goggles. This is part of our survival training and it is our belief that children need to be able cope with water on their face and in their eyes. In the event of an accidental fall into a pool, children need to be comfortable in the water and able to find the side of the pool without concern about needing goggles.
We do however encourage the use of goggles for most of the lesson. Goggles protect children’s eyes from irritation and assist in boosting children’s confidence and skill progressions. Please ensure that your child’s goggles are adjusted to fit them correctly and that your child has had some practice at putting them on and taking them off independently. This will prevent the teacher wasting lesson time adjusting goggles for every student.
Communication
It is generally not possible for your child’s teacher to be able to speak with you at lesson times. If you have anything you’d like to discuss, please see Kimbra (or the pool deck supervisor), or email us. Our team communicate about our students regularly and we will always get back to you. Please remember that both customers and staff are entitled to attend Swim Solutions and be treated with respect. Aggressive behaviour and abusive language will not be tolerated.
Aspley – aspley@swimsolutions.com.au
Please don’t hesitate to contact us should you have any other questions or concerns.
We also love to hear your positive feedback!
Child Welfare Policy
As an organisation affiliated with SWIM Coaches and Teachers Australia (SWIM) we have adopted the Swimming Australia Child Safeguarding Policy. Swim Solutions has a duty of care to all those associated with our business and to the individuals and organisations to whom the Swimming Australia Child Welfare Policy applies. At Swim Solutions it is our commitment to ensure that everyone associated with us complies with this policy and the guiding principles of child welfare.
Privacy Policy
Swim Solutions Pty Ltd is committed to providing you with the best possible customer service experience. Swim Solutions Pty Ltd is bound by the Privacy Act 1988, which sets out a number of principles concerning the privacy of individuals. If you have any questions about the Swim Solutions Privacy Policy please contact us.