Summer Term Bookings (school Terms 1 & 4)
Cancellations made less than 7 days prior to the commencement of the Term will incur a cancellation fee equivalent to one week’s fees. Cancellations made after the commencement of the term will incur a cancellation fee equivalent to one week’s fees in addition to any lessons taken and / or missed. Make-up lessons or credits for missed classes will only be offered in the event of illness or other extenuating circumstances as per our Make-Up Lessons Policy (see below).
Make-up lessons are not guaranteed and are only available where vacancies allow. Swimmers suffering from extended illness / injury will be required to produce a Doctor’s certificate to be eligible for a credit / refund.
Swim Solutions reserves the right to cancel or re-schedule classes if there are insufficient bookings, in this event credits / refunds will be provided.
Winter Term Bookings (school Terms 2 & 3)
Please note these important points about Winter swimming:
- Classes will only proceed if there are sufficient numbers.
- Bookings are for the whole Term. We are unable to accept cancellations and will not provide refunds if you withdraw from classes (of course we will take extenuating circumstances into consideration). In order to keep lessons affordable, we only schedule classes if sessions are viable and the withdrawal of a student can affect this.
- The pool is heated to 27-29 degrees and is very comfortable for swimming however the air temperature can sometimes be cool – please consider this when booking and make sure that your swimmer is prepared when they get out of the water.
Cancellations made less than 7 days prior to the commencement of the winter terms will forfeit 50% of the value of the booking. ‘No shows’ and cancellations made after the commencement of the term will forfeit 100% of the value of the booking.
Holiday Bookings
Cancellations made less than 7 days prior to the commencement of the program will forfeit 50% of the value of the booking. ‘No shows’ and cancellations after the commencement of the block will forfeit 100% of the value of the booking. Holiday lessons are specially priced and programmed, and are only viable due to confirmed bookings. Regretfully, make-up lessons, credits or refunds for missed classes during holiday programs will not be available for any reason. Extenuating circumstances will be considered on a case-by-case basis.
Discounts do not apply to specially priced Holiday Programs. Swim Solutions reserves the right to cancel or re-schedule classes if there are insufficient bookings, in this event credits / refunds will be provided against paid invoices.
Payment Policy
All swim school customers will receive an invoice upon confirmation of their booking. Each invoice includes a $15.00 administration fee which will automatically be deducted from all invoices paid in full, or signed up to Ezidebit, by the due date (as noted on your invoice).
Swim Solutions uses Ezidebit which allows customers flexible payment options via direct debit or credit card. Alternatively customers may pay the whole invoice amount via the ezipay link on the invoice, direct deposit or by EFTPOS at the pool. To use the Ezidebit payment plan please complete the form (under the Forms menu), return it and we’ll do the rest!
Please note – it is an expectation that invoices are paid in full by the due date. Part-payments are welcomed however ONLY by utilising the ezidebit facility at no additional cost (an admin fee does apply to dishonoured payments).
As always, please let us know if there are extenuating circumstances which prevent you from making payment before the due date and we will make special arrangements for you(
Discount Structure
Aspley Swim Club members receive 5% discount per term enrolled, unless otherwise advised.
Sibling discount of 10% applies to the 3rd and subsequent siblings in the same family if no other discount is applicable. Our sibling discount applies to families with 3 or more swimmers enrolled in the same term block who are not eligible for other discounts. This discount applies to families that are all billed on the same invoice and have the same parents/guardians listed as their primary contact on their enrolment.
*Discounts only apply to whole-term bookings and only one discount can be applied at a time. Swim Solutions will apply the greater discount where a family may be eligible for both.
Free Lesson Offer
From time to time Swim Solutions distributes flyers that contain a free lesson offer that can be redeemed with the following terms and conditions:
- Valid for new customers only
- New customers must book for a whole term to receive a discount equivalent to the value of one lesson
- Cannot be used with any other discount / offer
- Limit of one free lesson per swimmer
FREE Babies & Toddlers’ Swimming Lessons
Important Information for Parents & Caregivers
Children enrolled into Swim Solutions Babies & Toddlers’ classes are required to have an adult participate in the class with them i.e. be in the water. Where possible we ask that it be the same adult for the whole block.
Adults are required to wear a loose fitting T-shirt / sun shirt in the pool. This allows your little swimmer to have something to grab onto, which is an essential part of the lesson content.
All Babies and Toddlers must wear a swim nappy to be allowed entry to the pool (disposable nappies are available to purchase from the pool office). If your child is confidently toilet trained, please let our staff know and please ensure that you make a trip to the toilet before the class commence. Submersion in water and unfamiliar environments can cause accidents!
Swim Solutions prioritises safety. Parent and Caregivers are asked to follow the directions of Swim Solutions’ staff at all times.
Swim Solutions reserves the right to cancel classes in the event of extreme weather or for any other reason that may impact the positive experience of our Baby & Toddler swimmers. In this event that a class is cancelled, there will be no re-scheduling or make-ups offered, as the classes are free.
Each child is entitled to one block of free lessons only, subsequent bookings will be invoiced at our normal lesson rates (as advertised). There is no obligation for customers to re-enrol into a Swim Solutions program once the free term has ended.
Swim Solutions reserves the right to cap the number of free lessons offered within our operational budget, and subject to availability of teachers.
Swim Solutions reserves the right to discontinue this program at any time.
Make-Up Lessons
Make-up lessons are very difficult to manage and it is really important that families understand the policy to ensure that we can continue to offer them. It is imperative that all absences are be advised as early as possible (whether you are requesting to a make-up or not) because it will let us know where we may be able to offer your space to someone else.
Make-up lessons are generally only offered in the event of swimmer illness (sibling illness does not entitle a swimmer to a catch-up class). In the event of extended illness, please provide a Doctor’s certificate and we will make arrangements to accommodate you to the best of our ability. Extended illness refers to an absence greater than 2 weeks (continuous) which cannot be covered by make-up classes.
Important note –
* Swimmers who are not financial are not eligible to receive a make-up lesson, and any lessons missed while un-financial will be forfeited.
* Make-up classes must be taken in the term that they are missed and are not rolled over into a new swimming term. Swimmers absent during the last week of a Term will be offered their make-up by arrangement.
Learn to Swim (LTS) Make-Ups
LTS make-up lessons are not guaranteed however, wherever possible we will try to provide them for illness or injury. In the best interests of all swimmers we generally do not add additional student numbers to LTS classes in order to facilitate make-ups, therefore spaces may be limited. Make-ups are sometimes scheduled on a specially advertised day (usually Fridays) or where we have existing vacancies. Unfortunately, we cannot provide make-ups for reasons other than illness or injury as the cost of scheduling additional classes would mean increasing our fees considerably which is not something we are willing to do. To be considered for a make-up lesson notification via our online form must be received as early as possible on the day of absence. If we are not notified at least 1 hour before the commencement of the lesson, the lesson will be forfeited. To advise an absence please advise via the Aspley Absence Notification
Squad Make-Ups
Squad swimmers are able to negotiate alternative sessions dependent upon availability but bookings are essential to ensure swimmers’ safety.
Please email aspley@swimsolutions.com.au
Teacher Absences
We schedule our instructors to avoid any unnecessary staff absence; however, at times a teacher may be unavoidably absent. In the extremely unlikely event that no substitute can be provided, we will arrange a make-up lesson or issue credit towards the next terms classes.
Inclement Weather
Classes will continue as scheduled in wet weather. Classes will only be cancelled in the event of a thunderstorm or severe cyclonic weather. In this instance Swim Solutions may be required to cancel the class or re-schedule the class time as a safety precaution. We will endeavour to arrange a make-up lesson for those swimmers whose classes are affected by storms, please monitor your inbox for information about these classes.
We monitor the weather radar and we evaluate the situation every half hour and will know no sooner than 30 minutes before your scheduled class time wherever possible. We make every effort to contact families via SMS to keep them abreast of the situation. Please do not assume that your class has been cancelled, check our Facebook page or call us to verify.
Refunds
Generally refunds will not be considered, except in the event of extended illness or injury. Please provide a Doctor’s certificate and we will make arrangements to accommodate you with a credit for the next terms lessons. Please contact Janelle if you wish to discuss this further.
Pool Safety
Swim Solutions staff are only responsible for your child during their scheduled lesson time. Children who are inside the pool complex at other times are the responsibility of their parent or guardian or another adult designated by the child’s parent.
Children will be taught the rules for our swimming program by their teacher. In particular for safety’s sake, we do not want children to run inside the pool complex. We ask parents to assist in re-enforcing our rules when your children are under your supervision. We thank you for your co-operation.